Average Handle Time: How F.H. Cann and Associates Inc. Reduces AHT

In today’s day and age, having a call center is central to many business models. Here at F.H. Cann and Associates Inc., we offer premier and elite call center solutions for some of the most complex businesses out there today, and we’re proud of the work we’re able to provide for our customers.

Our customers trust us to offer services which are specific to their needs, and that’s no small undertaking. One way we’re able to earn customers loyalty is by reducing average handle time, or AHT.

Here are a few of the ways our team at FH Cann & Associates reduces AHT.

The Future Of Outsourcing: Call Center Operations Trends For 2020 & Beyond

The landscape of call center operations is ever-changing and dynamic, and here at FH Cann & Associates, we pride ourselves in being an industry leader. Over the past 20 years, our business has seen incredible growth and change, as the business world as a whole has changed and evolved. We wanted to dive into the future of outsourcing, and take a look at some call center operations trends for 2020 and beyond.

Operational Excellence: How F.H. Cann & Associates Approaches Complex Call Center Projects?

Call center challenges can be one of the most complex problems businesses can face. In today’s economy, large companies, governments and municipalities need comprehensive phone support like never before. Customers expect their issues and needs to be handled remotely, efficiently, and with ease. Here at FH Cann & Associates, we pride ourselves in being able to deliver robust call center solutions for some of the most complex and challenging projects in today’s business landscape. It’s our goal to provide operational excellence at all times, and here’s our approach to doing this work.

4 Characteristics All Great Customer Service Professionals Possess

Working in customer service can be a challenging yet rewarding job. No two days are the same, you can meet interesting and engaging people, and you never know what projects you’ll run into over the course of your day. That being said, the complex and dynamic nature of customer service work means that there are certain skills that can help you to excel in the role. You may already possess some of these characteristics, and might find even more success if you work to fine-tune them. Or if you feel as if you have a weak spot in your work, you can strive to overcome your challenges by strengthening your skillset. While there are plenty of skills that can help you on your journey in customer success, here are four characteristics all great customer service professionals possess.

5 Ways To Keep Your Mind Sharp During Uncertain Times

During the coronavirus pandemic, many of us are experiencing big changes to our lives. During these uncertain times, most of us are either working from home, or have lost some or all of our work altogether. Plus, with social distancing orders in place for months now, we’re staying home for many more hours than usual. If you feel like you’re a little scattered during these times, you are definitely not alone. We here at FH Cann & Associates know how difficult and trying these times are. That’s why we want to share five ways you can keep your mind sharp during these uncertain times.

Do Business Productivity Apps Really Work? How to Increase Your Focus with Today’s Technology

Whether working on a large project, adapting to working from home, or simply looking to make the most out of your day, finding new ways to be more productive is on top of many people’s “to do” list. With productivity being such a high priority for so many people, it comes as no surprise that productivity apps for our devices has become a popular demand. It’s through these apps that we’re able to have more efficient means to productivity, literally, at our fingertips.

6 Inspirational Business Books You Should Read in 2020

It should come as no surprise that many top-performing professionals have a similar hobby: reading! Picking up the right book, with the right information, at the right time can give its reader a wealth of knowledge behind almost any area of expertise. It’s through books that we can learn about almost anything we’d ever want to know about. Despite this, finding the right book to consume or time to do so can be difficult – especially for the busy professional.

Working from Home? Use These Strategies to Remain Happy & Productive

Transitioning from a daily commute to the office into working from home can be a difficult change for many. Between establishing a routine, dealing with distractions, and setting boundaries, transitioning to remote work can be an easier task for some than others. In fact, there are a lot of good habits that we can gain from working from home and utilize whether working remotely or in an office building.

Our Clients Matter: How We Identify Their Current Needs, Communicate Effectively, and Anticipate Change

At F.H. Cann & Associates, we’ve built our brand on our spectacular twenty-year, reputation across a variety of fields. While we’re leaders in the Business Process Outsourcing and Accounts Receivables Management industries, at F.H Cann & Associates, we’re best known for our world-class customer service. With two decades of experience working with clients in fields across the board, there’s no denying that we wouldn’t be where we are without our high-quality team of customer service experts.

Expanding Your Business: 5 Things We’ve Learned From 20 Years of Growth

We’ve learned a lot in the last twenty years here at F.H. Cann & Associates. Having grown from a local business based out of Boston, Massachusetts to a nationwide brand working with a variety of clients in different industries, we have built a company from the ground up based on our core values of respect, care, and recovery.