Although remote working was a trend that was already catching up fast, the pandemic and ensuing lockdown, accelerated its realization. Many industries, including those that were not traditionally predisposed to such a lifestyle, had to switch to work-from-home (WFH). It seems the trend is here to stay.
Associated with the trend in remote jobs is remote hiring. Now, most of the processes involved in hiring workers are done entirely in the virtual space. This includes remote interviews.
Since remote working and interviews are still relatively new, people still find them a bit overwhelming. As an interviewer, you really don’t want to hire wrongly because you failed to conduct a proper interview. Here, we outline tips to prep interviewers on conducting interviews remotely.
These tips are from us at F.H. Cann & Associates. Here, we help facilitate the future of business, changing the workplace as we used to know it.
This is by far one of the most important considerations to look into. You are the interviewer, and you want to properly hear what the interviewee is saying, but a poor location won’t help you achieve that.
Since it is virtual, you have the liberty to hold it anywhere. But don’t take this too far. For instance, you don’t want to hold your interview at the beach side.
F.H. Cann and Associates is an incorporation dedicated to providing the best-in-class outsourced customer service solution for more than two decades. We have continued to flourish even amid the Pandemic and given our track record and experience, we will replicate our success in 2021.
The Covid 19 pandemic has made it an unplanned requirement for many offices and workers to work from home. Even as the pandemic recedes, many employers have discovered that they don’t need large office buildings. Many employees also realized that they don’t need to be in the office every day or spend hours commuting.
Setting up a home office for long-term success is very crucial. We have discovered that a badly set home office could have a strain on your overall productivity.
The world will not forget in an instant what the coronavirus pandemic brought along with it. Asides from disrupting the economy, the pandemic gave everyone a duty to be very cautious in physically dealing with others. This is why the government put in place some lockdown measures to curb the spread of the virus.
Though these measures helped a lot, there is still the place of contact tracing. Here, those who are suspected of having come in contact with an infected person are tracked down.
Basically, tracing them will allow for possible containment of the spread of the virus. This has proved to be a necessary part of the fight against the pandemic. As a result, the contact tracing service has come into existence.
This contact tracing services’ importance is what F.H. Cann and Associates shed more light on in this post. In the subsequent paragraphs, you will see why this contact tracing service has come to stay with us. And is becoming a necessary part of our daily living.
The globe as we know it is recovering from what appeared to be a dour 2020. It was a year that saw most of the active functions of the world’s economy shut down for good reason. There was not a paucity of reasons why we could not throw caution to the wind, and put people in danger.
The business market and organizational faculties heeded to regulations that helped to combat the novel form of coronavirus. Still, business had to be done and profits to be made. The gears of productivity couldn’t necessarily be brought to a grinding halt, at least not totally. Therefore, we sought modern and safer ways to do business offsite while turning in profit.
Despite the ease with which we synced into a remote work environment, it was only a matter of time before we started relishing the thrill of returning back to our physical work environment.
Working from home is a new reality for many. Since the last epidemic in the early 2000s, the world has not had a severe challenge that forced people to stay and work compulsorily from their homes. However, the spread of the COVID-19 changed the status quo for many.
Vulnerable people groups had to take extra precautions. Companies ground to a halt while surviving businesses switched to remote work models.
We have the interest of our workers at F.H. Cann and Associates Inc. at heart. In fact, we share a concern for the immediate community and the world at large. That’s why we have chosen to adopt remote work models till it is safe for everyone to resume work in our brick-and-mortar locations.
F.H. Cann & Associates Inc. had the best of years in 2020. Given our track record, there is so much expectation that we will flourish again in 2021. F.H. Cann & Associates Inc., has been at the fore of rendering optimal contact center and business process outsourcing services for more than two decades now.
Furthermore, there are no limits to how far we’ll go with a team of dedicated employees and a reliable business infrastructure that’s second to none. While we’ve put in place measures and processes for the remote work that comes with a pandemic, there are still fears for our employees. Ranging from work pressure, distractions in makeshift office spaces, and minimal supervision, not all employees seem prepared for remote work in 2021.
So, we’re continually setting up ways through which we can build efficient contact service employees. Without a doubt, the core of a business depends on how successful employees are.
That’s why we’ve come up with lessons on productivity for all employees in the contact center industry. Here are five ways to be successful as a remote call agent in 2021.
For some firms, the holiday season starts at Thanksgiving. And afterward, the big sales start to kick in. From Black Friday to New Year’s Day, there is a constant rush from lots of customers to get the best sales. Yet, aside from the rush, another characteristic of sales during the holiday season is the tendency for large sales to get awry.
With more buyers, more products, and more services to offer, it’s almost impossible to satisfy everyone. At the receiving end of the discontent from customers are usually call agents. They get to face the thousands of requests, inquiries, and complaints from the many people who seek to take advantage of the holiday sales.
However, the best way to keep up with the quality of service is to recognize the efforts of workers during such stressful seasons. Here are six ways to enhance the morale of your call agents amidst the stress.
Host an appreciation event online or onsite
All work and no play leave the best of employees tired and distraught with work. As we prepare for the post-pandemic period, we at F.H. Cann and Associates Inc. advise call center agencies to organize festive events to appreciate the long hours and efforts put in by employees. Appreciation events can be held in the office or via videoconferencing for remote workers.
Our world is still healing from the devastation of the COVID-19 pandemic. Fortunately, in the wake of the year 2021, there’s greater hope for a vaccine. While we expect life to track back towards normalcy, what we refer to as normal is already changing.
Several companies and multinational businesses are now adopting remote working as a new employee model. And with big names like Twitter joining the WFH train, we may be set for a world where working from home becomes the norm.
In all these adaptations, call centers and customer service providers will not be having it any differently. At F.H. Cann and Associates, we believe that workplace setups will move to remote environments in 2021 and beyond.
What trends and practices should industry leaders and players follow to keep up to speed with this change? Here are our four tips to adequately prepare organizations for the new normal.
When most people think of working as a remote call center agent, they think of robotic sounding phone operators and automated spam voice calls. Little do they realize that there are a lot of perks working for a call center, especially if that call center is F.H. Cann & Associates Inc.
Since 1999, F.H. Cann & Associates Inc. has been providing clients with contact centers, financial recovery, loan servicing, and business process outsourcing (BPO) solutions. They take a holistic approach to their clients.
With the holidays right around the corner, there is no doubt contact centers will face an influx of customers. From customer service calls to financial advising, tall contact centers should have a solid plan in order to prepare for the chaotic months ahead.
Here at F.H. Cann & Associates, we make sure to have our clients and our employees’ backs covered to make the holiday season as joyous as it should be. Here are our tips for any contact center looking to have a rewarding and seamless next few months.